POLICY

We want you to be completely satisfied with your online purchase therefore if you change your mind for any reason, we’ll happily accept a return (minus shipping expenses) subject to the following conditions:

– Full priced items can be returned for a refund or store-credit
– Sale items are final and are not eligible for a refund or store-credit 
– Orders placed using Afterpay are not eligible for a refund but can be returned for a store-credit;
– The item must be returned within 7 business days of receiving your purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns time frame;
– Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
– Gift Cards may not be returned. 

Store-credit notes are valid for 12 months from the date of issue. 

Returned items must be received by Gypsy Trader within 7 business days of receiving your purchase. Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price excluding shipping cost directly to the original method of payment used for purchase.

Gypsy Trader is not liable for the loss of garments being returned. We recommend to return your item/s via a registered or traceable postal service and recording your tracking number. Returned items must be sent by a prepaid method of shipping.

AUSTRALIAN ORDERS

Email connect@gypsytrader.com.au to receive authorisation of your return. Please include the following details in your email:

1. Order number
2. The product you
’re returning
3. Reason for return
4. If you would like a store-credit or refund

Once approved you will be provided with return address to send your item/s back. Before returning please ensure you’ve read and understood our returns policy, customers are required to pay the returned shipping fee therefore if any item/s are returned that don’t meet our policy will be returned back to the customer and charged another returned shipping fee.

Gypsy Trader is not liable for the loss of garments being returned. We recommend to return your item/s via a registered or traceable postal service and recording your tracking number. Returned items must be sent by a prepaid method of shipping. Before returning please ensure you’ve read and understood our returns policy.

 

INTERNATIONAL ORDERS

 Email connect@gypsytrader.com.au to receive authorisation of your return. Please include the following details in your email:

1. Order number
2. The product you
’re returning
3. Reason for return
4. If you would like a store-credit or refund

Once approved you will be provided with return address to send your item/s back. Before returning please ensure you’ve read and understood our returns policy, if any item/s are returned that don’t meet our policy will be returned back to the customer and charged a returned shipping fee.

Gypsy Trader is not liable for the loss of garments being returned. We recommend to return your item/s via a registered or traceable postal service and recording your tracking number. Returned items must be sent by a prepaid method of shipping. Before returning please ensure you’ve read and understood our returns policy.

 

FOR INTERNATIONAL CUSTOMERS ONLY

We unfortunately cannot process exchanges, you may however receive a store-credit and purchase the item through a new order.

Gypsy Trader will not be held responsible to pay any duties or taxes to receive returned goods. 
 

GYPSY TRADER PROCESSING YOUR RETURN

We endeavor to process refunds as soon as they are received but please allow up to 5 – 7 business days for returns to be processed. You will receive an email notification of the status of your refund once finalised. Refunds can take several business days to reflect on your credit card statement. This varies depending on your payment provider.

 

FAULTY ITEMS

We’re so sorry if an item you received is not in perfect condition. If you have received an item that is damaged or possibly faulty, please contact customer service immediately on connect@gypsytrader.com.au Please note, this excludes fair wear and tear.